Refunds & Disclaimer
Pottery Return Policy
We want you to be completely satisfied with your pottery purchase. If for any reason you are not, you may return the item under the following conditions:
Eligibility
Returns are accepted within 30 days of purchase. The pottery must be in its original, unused condition, free from chips, cracks, or any signs of wear.
Proof of Purchase
Please provide a valid receipt or order confirmation when initiating a return.
Refunds and Exchanges
Items that meet the eligibility criteria can be exchanged for another item or refunded to the original payment method. Please note that shipping costs are non-refundable.
Shipping Returns
If you are returning an item via mail, please ensure that it is securely packaged. The customer is responsible for all return shipping costs, and we cannot be held liable for items damaged during transit.
Non-Returnable Items
Please note that custom or personalized pottery pieces are non-returnable.
For any questions or further assistance, feel free to contact us. We value your business and strive to ensure your satisfaction with your purchase.
Disclaimer
Pottery items are crafted from a variety of ceramic materials and undergo different firing techniques, leading to variations in durability and heat resistance. Despite our commitment to producing high-quality pieces, it is important to recognize that pottery can be delicate and may break if dropped, subjected to sudden temperature fluctuations, or improperly handled.
We would like to emphasize that certain pottery items can become hot while serving food or beverages. Therefore, it is essential for users to exercise caution when handling heated pottery and to utilize each item according to its intended purpose. We disclaim any responsibility for injuries, burns, or damages that may occur due to improper use or handling of our products.
By purchasing and using our pottery, you acknowledge these potential risks and agree to implement necessary precautions. If you have any questions or require guidance on the proper use and care of an item, please reach out to us for assistance before use.
All pottery pieces featured on this website are handcrafted, making each item unique. Due to variations in materials, firing processes, and individual craftsmanship, slight differences in shape, color, texture, and glaze application may occur. These nuances are a natural part of the pottery-making process and enhance the individuality of each piece.
While we strive to accurately represent our products in images and descriptions, variations should be expected. These differences are not defects but characteristics that reflect the artistry involved in handmade ceramics. By purchasing from our site, you acknowledge and accept these natural variations. If you have any questions about a specific item, please feel free to contact us before making a purchase.